Meet the Judges


Michael Truluck

Chairman
Joe Browns
Michael is a seasoned executive with a proven track record of leadership in retail. Previously, Michael served as the CEO of La Redoute International...
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Lee Bagnall

CEO
JD Outdoor
Lee Bagnall, CEO of GO Outdoors, leads retail transformation with a focus on customer experience, digital innovation, and operational efficiency....
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Shane Ashby-Roche

Head of Org Development & Culture
The White Company
Shane is a highly skilled HR professional with over 10 years of experience in leadership development, coaching, and project management. At The White Company, Shane plays a pivotal role in shaping th...
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Jag Weatherley

Snr VP of Operations
Asos
Before joining ASOS, Jag began her career as a Merchandiser at Topshop, building the solid foundation of her retail career....
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Terry Cannon

Founder
WeComm
Terry, founder of WeComm, has a thorough understanding of the challenges businesses face when it comes to talent, which enables him to evaluate with empathy, insight, and expertise....
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Matthew Bourne

Retail Director
Cook Trading
Matthew has a reputation for obsessing over customer experience, and has been the driving force in making sure COOK delivers outstanding service in the communities it operates in...
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Meg Lustman

Senior Expert Adviser, Mentor, NED
N Brown Group & Pro Cook
Meg is one of the most respected names in fashion and retail working with iconic brands incl. Whistles, Oasis, Wallis, Karen Millen, Selfridges, and Hobbs...
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Nigel Oddy

CEO
American Golf
Nigel brings over 45 years of retail experience, having led major UK retailers such as House of Fraser, New Look, Matalan, and The Range....
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Giles Smith

Digital Technology Director
TBC
Giles is a global digital technology leader ... he has worked at some of the most well known brands including Selfridges, Burberry, John Lewis, Arcadia, Walmart and Unilever....
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Gill Smith, MD of The Perfume Shop

Gill Smith

Managing Director
The Perfume Shop
Gill is the Managing Director at The Perfume Shop and has spent over 20 years working in the FMCG sector. After qualifying as a chartered accountant, she held various senior finance roles in the wines and spirits industry...
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Fiona Lambert

Author, Board Advisor, Ambassador
The Twenty Club
Fiona has over 30 years of experience in the fashion industry and has held senior roles at major brands including Jaeger at M&S, Next, Asda, Dunelm, and River Island....
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Penny Grivea

CEO
Ashleigh & Burwood
Previously, as Managing Director of Rituals UK & Ireland, Penny spearheaded the brand’s expansion from 7 to 80 stores, establishing it as a premier well-being brand...
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Martin Newman

Founder & Consumer Champion
The Customer First Group
Martin is a globally recognised expert in customer centricity and experience with over four decades of experience driving multichannel success for brands such as Burberry, Harrods and Ted Baker...
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Lynn Ritson

Global Digital Director
Dr. Martens
Lynn Ritson is the Global Digital Director at Dr. Martens, where she’s leading the charge in their digital transformation and shaping omnichannel strategies across the globe. ...
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Sean Ghouse

UK Retail Director
Fortnum & Mason
Sean Ghouse is the UK Retail Director for Fortnum & Mason, with a career in Retail which began almost 30 years ago, working part time in menswear brand Ciro Citterio on Regent Street...
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Liz Jewitt-Cross

Founder
Future HR
Liz is the founder of Future HR specialising in strategy, people & organisation fevelopment, business, HR transformation and change....
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Glynn Davis

Founder
Retail Insider
Glynn is a recognised authority in retail and renowned business journalist across a range of publications including The Retail Bulletin, Caterer, Propel, Computer Weekly. He is the founder and editor of Retail Insider ...
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Jo Causon

CEO
Institute of Customer Service
Jo is a recognised figure in the media and a passionate advocate for customer service, lobbying for change and providing evidence at the Public Administration Select Committee inquiry on complaints handling. ...
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Chris Brook-Carter

Chief Executive Officer
The Retail Trust
Chris has been a passionate supporter, advocate and champion of UK retail across his entire career. Previously Chris was the MD and Snr VP of Retail Week and the World Retail Congress...
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Phil Vickers

Director of HR (UK & USA)
Charles Tyrwhitt
Phil has been instrumental in shaping a workplace culture based on transparency, open communication, and employee engagement, with a strong focus on diversity, inclusion, and strategic talent management....
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