News

Effective Customer Service Strategies in Retail

Customer service is a major retailer differentiator. With ever greater competition and a more crowded market, customer service strategies matter all the more when selling to customers, as excellent customer service helps retain them, improve profits, and create exceptional experiences leading to lasting brand loyalty. A Salesforce survey reveals that 89% of customers are influencedRead more >

Celebrating the People in Retail Awards 2024

Last night, the People in Retail Awards 2024 brought together over 400 professionals from across the retail industry for an unforgettable celebration of excellence, dedication, and passion at the Marriott Hotel in Grosvenor Square, London. The evening was brilliantly hosted by Darren Sanderson-Williams from Specsavers, who kept the atmosphere lively and engaging as the bestRead more >

The Importance of Customer Service in Retail

Despite all the change in which we operate, customer service is one area of retailing that never changes and where you can still drive for success. Regardless of whether it relates to online platform customer support or behind the counter in physical stores, the importance of customer service in retail is undeniable. Good old-fashioned retailRead more >

How To Encourage Innovation in a Team in the Retail Industry

In today’s retail climate, businesses simply cannot afford to stay idle. Cultivating a culture of innovation within their teams is no longer optional; it is an imperative. Everyday consumer expectations are changing, and so for retail innovators to continue a leading transformational charge, they need help championing creativity within their teams that goes beyond digitalRead more >

The Importance of Teamwork in Retail Customer Service Teams

Just as in any industry, teamwork is essential for achieving business goals and maintaining a positive workplace atmosphere. While individual work is very important, excellent customer service and customer loyalty are earned through teamwork. Working together as a team is the key to a successful retail business. If your company’s success depends on the satisfactionRead more >

How to Win the Team of the Year Retail Award

Team recognition is not only an effective motivator but also one that delivers a strategic advantage in the competitive world of retail. The premier Team of the Year Retail Award, at People in Retail Awards, recognises the hard work, dedication, and high performance of retail teams. Winning will do wonders for the morale of yourRead more >

Announcing the 2024 People in Retail Awards Finalists

London, 10th June 2024 – The Retail Bulletin is delighted to announce the highly anticipated shortlist for the prestigious People in Retail Awards (PIRA) 2024. Now in its second year, the People in Retail Awards continue to recognise and celebrate outstanding contributions and excellence in the retail sector. These awards highlight the individuals and businessesRead more >

What it Takes to Win a Retail Manager Of the Year Award

Store managers who excel in their roles have a strong chance of winning prestigious awards like the Retail Manager of the Year Award.  This recognition emphasises personal strengths and clearly shows how important quality leadership is for retail to come to fruition. For these reasons, this honour is perhaps what any retail leader, store manager,Read more >

The Qualities of Employee of the Year in People in Retail Awards

If the employer wants to foster a positive workplace culture, they must acknowledge the employees’ hard work, devotion, and achievements.  Stores offer more than just goods for sale; they are social hubs where people can meet and enjoy themselves. One of the best ways to show how much you recognize your employees’ contributions to theRead more >

The Judging Process in Retail Awards: What You Need to Know

Awards play an important role in the retail industry’s recognition system. Awards are a beacon of success and a symbol of industry genius in a fast-paced, highly competitive environment that values innovation and achievement. Retailers all over the world compete for retail awards, not only for their merit but also for the transformative impact theyRead more >

How To Write an Award Entry for the People in Retail Awards

Applying for a People in Retail Award is about recognition but also about sharing your team’s outstanding achievements. However, as you will discover, this expression is overused, and your award application must stand out to the judges due to the stiff competition you will face. To that end, this guide will teach you how toRead more >

Interview: Nick Singh

Meet Nick, the Mid Market Manager from IKEA, who now joins our judging panel for the prestigious People in Retail Awards 2024. With a keen eye for talent and a deep appreciation for the power of recognition, Nick brings a wealth of experience and insight to the table. His dedication to nurturing potential and celebrating success inRead more >

Interview: Tea Colaianni

Meet Tea Colaianni, an industry leader with over 25 years of experience in consumer-facing industries, including pivotal roles at Hilton Hotels and Merlin Entertainments. As the Founder and Chair of WiHTL and Diversity in Retail, Tea is dedicated to creating diverse and inclusive working environments, impacting 5 million global employees by 2030. Tea currently serves on multiple boards,Read more >

Building employee engagement and recognition culture: case studies and best practices

An engaged and enthusiastic team often separates successful businesses from those that fail in the retail industry, where meeting customer demands is paramount. The foundations of a supportive and uplifting organisational environment are retail employee recognition and engagement. This comprehensive guide aims to explore the fundamentals of retail employee engagement and recognition culture, from itsRead more >

Interview: Gill Smith

Meet Gill Smith, the newest judge on the People in Retail Awards 2024 panel. With over 20 years in the FMCG sector, Gill’s journey from chartered accountant to Managing Director at The Perfume Shop showcases her passion for retail and talent development. As a trustee for charities and a board member at the Fragrance Foundation, Gill shapes industryRead more >

The Impact of Employee Awards on Retail Company Culture

In the dynamic and fiercely competitive world of retail, where improving customer experience reigns supreme, the importance of company culture is more visible than ever. A recent global talent trends survey reveals that 40% of professionals prioritise company culture and colleague relationships when considering career transitions. In response to this trend, organisations are increasingly recognisingRead more >

Tips for entering HR or People Development Team of the Year Award

Considering entry to The People in Retail Awards 2024? Here are 5 tips to showcase your people-centric excellence: To submit an entry for the People Development Team of the Year at the People in Retail Awards 2024 is an opportunity to shine a light on the exceptional commitment of your HR team in fostering the growth andRead more >

Measuring Retail Employee Engagement: Key Metrics and Tools

An engaged workforce isn’t just a nice-to-have; it’s a key to organisational success in the retail sector. We take a look at how retailers can create a strategy to foster employee engagement and what metrics they should use to measure it by.

Innovative Retail Employee Rewards: Beyond the Financial

While employers may think pay rises and bonuses is the way to motivate their workforce, we explore why there effects are short-lived and how using a more tailored and innovative approach to rewarding employees can prove more successful long-term.

Interview: Phil Vickers, Charles Tyrwhitt

Meet Phil Vickers, the Director of HR at menswear brand Charles Tyrwhitt and very much the driving force in shaping a workplace culture rooted in transparency and open communication. Phil brings expertise in HR, talent management, and organisational effectiveness. His commitment to positive workplace cultures aligns seamlessly with the awards’ ethos. What inspired you to become a judgeRead more >