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How to Win the Customer Service Team Award in Retail

Acknowledging great customer service teams in the retail sector is critical. These teams are significant in building a brand’s reputation and ensuring customer loyalty. One of the best ways to honour their contributions is to enter them for industry awards, such as the Customer Service Team of the Year Award.  Winning industry awards acknowledges hard work, boosts retailRead more >

What Is Excellent Customer Service in Retail?

Did you know that a staggering 86% of buyers are willing to pay more for a great customer experience? This statistic highlights the importance of customer service in the retail environment. Excellent customer service goes beyond mere transactions. It’s a turning point that can decide customers’ loyalty, brand reputation and a retailer’s success. Providing excellent customerRead more >

Championing Retail, People, and the Power of Connection

A conversation with Matt Bradley: Matt Bradley has been part of the People in Retail Awards (PIRA) mission since day one. As an official ambassador and long-standing judge, he has played a key role in recognising the people who make retail extraordinary. Known and loved across the industry, Matt isn’t just a name in retailRead more >

Examples of Good Teamwork in Retail

Retail associates and employees are the foundation that helps retail businesses succeed. Strong, soft skills, like those associated with teamwork, communication, and active listening, are must-haves that rate beyond product knowledge and technical skills. Working in retail requires complete coordination in order to provide a satisfying experience for customers, accomplish common goals, and keep the workRead more >

How to Measure Client Satisfaction in Retail

Measuring client satisfaction in retail is more than making sure its customers are happy. In the highly competitive retail environment, knowing the factors that affect customer satisfaction enables retailers to improve the quality of services, alter their offerings, and boost profitability in the long run. Happy customers tend to return more often, purchase more, andRead more >

Meet Terry Cannon

Meet Terry Cannon, the latest to join the People in Retail Awards judging panel We’re super chuffed to announce Terry Cannon, Founder and MD of WeComm, as a judge for this year’s People in Retail Awards. With over 18 years of experience in the retail industry, Terry’s journey is a testament to hard work, gritRead more >

Your guide to acing the people in retail awards:

Tips for a standout submission The People in Retail Awards are approaching, and whether you’ve entered before or are thinking about it for the first time, preparation is key to creating a standout submission. Success often depends on more than one person’s effort—it’s a collaborative process that may involve multiple teams, departments, and leaders. ToRead more >

How to build a customer service team in the retail industry

In today’s retail world, where competition is high, great customer service is not only necessary—it’s what makes a brand successful. One of the main benefits of good customer service in retail is turning first-time buyers into repeat customers and brand supporters. This is possible when customer service teams work well together; they can make aRead more >

Latest Customer Service Trends in the Retail Industry

A new year has just begun, but one truth remains constant: the retail industry continues to change while new retail trends emerge continuously. Customer service trends in retail are no exception. The importance of customer service in retail has never been more critical, as customer satisfaction directly impacts brand loyalty and retention. Technological advancements, shiftsRead more >

Problem-Solving Skills in Retail for Customer Service Teams

One of the most underrated but extremely valuable skill sets when it comes to project management and the ability to serve is problem-solving skills in retail. Problem-solving in retail starts with solving customer complaints, which is just the beginning.  Analysing where things have gone wrong, what the root causes are, and repairing them for aRead more >

How to Improve Customer Service in Retail

Despite the rise of online shopping, approximately 46% of shoppers still prefer in-store shopping, highlighting the enduring appeal of physical store experience and customer service in retail.  On the other hand, the same research shows that 57% of shoppers have stopped visiting brick-and-mortar stores because of unhelpful or inexperienced staff, and 11% of customers favourRead more >

Why Is Customer Service Training for Retail Staff Important?

Providing high-quality customer service is a must if you are a retailer aiming to build brand loyalty. That’s why investing in customer service training for retail staff is the way forward. The rise of digital shopping has altered consumer service expectations, and it seems that being able to talk well is no longer the onlyRead more >

Retail Awards: How to Promote an Award Win?

For any business, winning a retail award is a proud and joyous moment. A good reflection on your team and some swagger for being recognised in the industry are included in your deserved win. That said, you still need to properly market retail awards to ensure you extract full value from them. Promotion can make yourRead more >

Essential KPIs for Customer Service in Retail

Key Performance Indicators (KPIs) for customer service in retail are vital tools for leaders and managers to measure the effectiveness of their customer service teams. As retail grows ever more competitive, customer service is a critical way for brands to differentiate themselves. Don’t forget that being a great manager means surrounding yourself with talent butRead more >

Effective Customer Service Strategies in Retail

Customer service is a major retailer differentiator. With ever greater competition and a more crowded market, customer service strategies matter all the more when selling to customers, as excellent customer service helps retain them, improve profits, and create exceptional experiences leading to lasting brand loyalty. A Salesforce survey reveals that 89% of customers are influencedRead more >

Celebrating the People in Retail Awards 2024

Last night, the People in Retail Awards 2024 brought together over 400 professionals from across the retail industry for an unforgettable celebration of excellence, dedication, and passion at the Marriott Hotel in Grosvenor Square, London. The evening was brilliantly hosted by Darren Sanderson-Williams from Specsavers, who kept the atmosphere lively and engaging as the bestRead more >

The Importance of Customer Service in Retail

Despite all the change in which we operate, customer service is one area of retailing that never changes and where you can still drive for success. Regardless of whether it relates to online platform customer support or behind the counter in physical stores, the importance of customer service in retail is undeniable. Good old-fashioned retailRead more >

How To Encourage Innovation in a Team in the Retail Industry

In today’s retail climate, businesses simply cannot afford to stay idle. Cultivating a culture of innovation within their teams is no longer optional; it is an imperative. Everyday consumer expectations are changing, and so for retail innovators to continue a leading transformational charge, they need help championing creativity within their teams that goes beyond digitalRead more >

The Importance of Teamwork in Retail Customer Service Teams

Just as in any industry, teamwork is essential for achieving business goals and maintaining a positive workplace atmosphere. While individual work is very important, excellent customer service and customer loyalty are earned through teamwork. Working together as a team is the key to a successful retail business. If your company’s success depends on the satisfactionRead more >

How to Win the Team of the Year Retail Award

Team recognition is not only an effective motivator but also one that delivers a strategic advantage in the competitive world of retail. The premier Team of the Year Retail Award, at People in Retail Awards, recognises the hard work, dedication, and high performance of retail teams. Winning will do wonders for the morale of yourRead more >