News
How to Win the Customer Service Team Award in Retail
28 March 2025 by Angela Beevers
Acknowledging great customer service teams in the retail sector is critical. These teams are significant in building a brand’s reputation and ensuring customer loyalty. One of the best ways to honour their contributions is to enter them for industry awards, such as the Customer Service Team of the Year Award. Winning industry awards acknowledges hard work, boosts retail
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News
Why Is Customer Service Training for Retail Staff Important?
8 November 2024 by Angela Beevers
Providing high-quality customer service is a must if you are a retailer aiming to build brand loyalty. That’s why investing in customer service training for retail staff is the way forward. The rise of digital shopping has altered consumer service expectations, and it seems that being able to talk well is no longer the only
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