Tag: Customer Service Strategies

Why Is Customer Service Training for Retail Staff Important?

Providing high-quality customer service is a must if you are a retailer aiming to build brand loyalty. That’s why investing in customer service training for retail staff is the way forward. The rise of digital shopping has altered consumer service expectations, and it seems that being able to talk well is no longer the onlyRead more >

Effective Customer Service Strategies in Retail

Customer service is a major retailer differentiator. With ever greater competition and a more crowded market, customer service strategies matter all the more when selling to customers, as excellent customer service helps retain them, improve profits, and create exceptional experiences leading to lasting brand loyalty. A Salesforce survey reveals that 89% of customers are influencedRead more >