Tag: Customer Service Strategies

How to Improve Customer Service in Retail

Despite the rise of online shopping, approximately 46% of shoppers still prefer in-store shopping, highlighting the enduring appeal of physical store experience and customer service in retail.  On the other hand, the same research shows that 57% of shoppers have stopped visiting brick-and-mortar stores because of unhelpful or inexperienced staff, and 11% of customers favourRead more >

Why Is Customer Service Training for Retail Staff Important?

Providing high-quality customer service is a must if you are a retailer aiming to build brand loyalty. That’s why investing in customer service training for retail staff is the way forward. The rise of digital shopping has altered consumer service expectations, and it seems that being able to talk well is no longer the onlyRead more >

Effective Customer Service Strategies in Retail

Customer service is a major retailer differentiator. With ever greater competition and a more crowded market, customer service strategies matter all the more when selling to customers, as excellent customer service helps retain them, improve profits, and create exceptional experiences leading to lasting brand loyalty. A Salesforce survey reveals that 89% of customers are influencedRead more >