Tag: Customer Service in Retail

Problem-Solving Skills in Retail for Customer Service Teams

One of the most underrated but extremely valuable skill sets when it comes to project management and the ability to serve is problem-solving skills in retail. Problem-solving in retail starts with solving customer complaints, which is just the beginning.  Analysing where things have gone wrong, what the root causes are, and repairing them for aRead more >

How to Improve Customer Service in Retail

Despite the rise of online shopping, approximately 46% of shoppers still prefer in-store shopping, highlighting the enduring appeal of physical store experience and customer service in retail.  On the other hand, the same research shows that 57% of shoppers have stopped visiting brick-and-mortar stores because of unhelpful or inexperienced staff, and 11% of customers favourRead more >

Why Is Customer Service Training for Retail Staff Important?

Providing high-quality customer service is a must if you are a retailer aiming to build brand loyalty. That’s why investing in customer service training for retail staff is the way forward. The rise of digital shopping has altered consumer service expectations, and it seems that being able to talk well is no longer the onlyRead more >

Essential KPIs for Customer Service in Retail

Key Performance Indicators (KPIs) for customer service in retail are vital tools for leaders and managers to measure the effectiveness of their customer service teams. As retail grows ever more competitive, customer service is a critical way for brands to differentiate themselves. Don’t forget that being a great manager means surrounding yourself with talent butRead more >

Effective Customer Service Strategies in Retail

Customer service is a major retailer differentiator. With ever greater competition and a more crowded market, customer service strategies matter all the more when selling to customers, as excellent customer service helps retain them, improve profits, and create exceptional experiences leading to lasting brand loyalty. A Salesforce survey reveals that 89% of customers are influencedRead more >

The Importance of Customer Service in Retail

Despite all the change in which we operate, customer service is one area of retailing that never changes and where you can still drive for success. Regardless of whether it relates to online platform customer support or behind the counter in physical stores, the importance of customer service in retail is undeniable. Good old-fashioned retailRead more >

The Importance of Teamwork in Retail Customer Service Teams

Just as in any industry, teamwork is essential for achieving business goals and maintaining a positive workplace atmosphere. While individual work is very important, excellent customer service and customer loyalty are earned through teamwork. Working together as a team is the key to a successful retail business. If your company’s success depends on the satisfactionRead more >