News
The Importance of Customer Service in Retail
29 July 2024 by Natalie Fresen
Despite all the change in which we operate, customer service is one area of retailing that never changes and where you can still drive for success. Regardless of whether it relates to online platform customer support or behind the counter in physical stores, the importance of customer service in retail is undeniable. Good old-fashioned retail
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News
The Importance of Teamwork in Retail Customer Service Teams
27 June 2024 by Natalie Fresen
Just as in any industry, teamwork is essential for achieving business goals and maintaining a positive workplace atmosphere. While individual work is very important, excellent customer service and customer loyalty are earned through teamwork. Working together as a team is the key to a successful retail business. If your company’s success depends on the satisfaction
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