Graham Johnston

Graham Johnston

Donaldson Group

Graham is the CEO of the Retail & Distribution division within Donaldson Group.

Graham is responsible for leading the Retail & Distribution division of the business, which includes MGM Timber, James Donaldson Insulation, Nu-Style Products, Perform Panel and Plane & Simple.

Prior to joining Donaldson Group in 2022, he spent 18 months with ASDA where he was senior director of omnichannel customer support, running a large UK and international operation alongside delivering a technology and cultural transformation programme to provide an innovative customer experience for millions of customers, across multiple channels. He also spent a decade at Hutchison 3G UK (Three), where he was most recently head of omnichannel, responsible for the creation, deployment, and delivery of a strategy to provide best-in-class customer experience across online, app, retail, contact centres, and indirect channels.

He is a self-proclaimed tech enthusiast with a particular interest in how technology can provide innovative ways to transform the customer experience and drive commercial value.

When he’s not working, Graham enjoys spending time with family and friends including spending time on the side-lines of his son’s various sports games. He also enjoys watching football, playing golf, snowboarding and travelling.

TRB were lucky enough to have Graham as a judge for the 2023 People in Retail Awards.

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Venue and contact


London Marriott Hotel, Grosvenor Square, London W1K 6JP United Kingdom

More about the venue


26 September, 2024




For partnership opportunities:

Karen:  +44 7725 414385  / [email protected]

Patrick: ‭+44 7726 877198‬ / [email protected]


For award, entry, media or people enquiries:
Natalie: ‭+44 774 9326885 / [email protected]


Venue map